Safaricom’s Zuri Bot Brings Customer Service to WhatsApp

Few months after Safaricom launched Zuri – Chatbot Assistant – access on Telegram, They have ported over the same functionality to WhatsApp.

Zuri is an  AI-powered conversational platform which enables you to interact with Safaricom easily, ensuring you are always connected and have access to instant Safaricom support via chat applications (Telegram and ). You can use Zuri to access the following services:  

  • Manage Subscriptions
  • M-PESA Help and Reversal
  • Usage Statement
  • Get PUK
  • Brain Teaser
  • Safaricom Home
  • Product and Services

Click to reverse M-PESA, stop chargeable messages, check your billing history & so much more!