Try out the new Safaricom Telegram Bot

Safaricom is trying to venture into artificial intelligence and use of bots to improve customer service. on 1st april (fools day), safaricom posted that they are releasing a new Smart Speaker/MiFi – which Supports Swahili/Sheng, This was a prank but it might be a prediction of a new product being worked on by Safaricom.

On telegram, Safaricom has launched a bot which enables customers to:

  1. Check M-Pesa and airtime balances
  2. Request M-PESA Customer to Customer Reversal
  3. Buy Bundles and Top up airtime

Try it out today!

Titus Batson is a Programmer, Humanitarian innovation technologist, internet entrepreneur, Web app developer, consultant and Blogger

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